Specializing In Service: It’s Personal

At EnMotive, we pride ourselves on delivering unparalleled customer service, setting a standard that is second to none in the industry. Our commitment to excellence is embodied by our dedicated Partner Support Specialists, who consistently go above and beyond to ensure every partners’ needs are met with personalized attention and expert care.

Personalized Service

Each EnMotive partner is assigned a dedicated representative, ensuring a single point of contact for all their needs. This approach fosters a deeper understanding of our partners’ unique requirements, allowing us to tailor our services to meet specific goals. Our team becomes familiar with each partner’s operations, preferences, and challenges, providing a seamless and efficient service experience.

Always Available

In an industry where responsiveness is crucial, our Partner Support Specialists stands out by being exceptionally accessible. We understand that our partners’ success is often time-sensitive, and our team is always ready to answer the call. Whether it’s troubleshooting an issue, providing guidance, or simply offering a reassuring presence, our representatives are there when needed, ensuring no question goes unanswered and no problem remains unresolved.

Expertise and Empathy

Our team consists of not only highly skilled professionals but also empathetic listeners. They bring a wealth of industry knowledge to the table, offering expert advice and solutions that are both innovative and practical. At the same time, they understand the human side of service, building strong, trusting relationships with partners. This blend of expertise and empathy ensures that partners feel valued and supported at every step.

Proactive Problem Solving

Going above and beyond means not just reacting to issues but anticipating them. Our Partner Support Specialists is proactive, identifying potential challenges before they become problems and implementing solutions swiftly. This forward-thinking approach minimizes disruptions and maximizes efficiency, allowing our clients to focus on what they do best.

Commitment to Excellence

At EnMotive, providing the best service is more than a goal—it’s a commitment ingrained in our company culture. Our Partner Support Specialists exemplifies this commitment every day, striving for excellence in every interaction. We believe that our partners deserve nothing less than the best, and we are dedicated to delivering on that promise.

We don’t talk the talk! We walk the walk! And we “roll” with it….

On behalf of the California Alps – Death Ride Team, we would like to elevate our sincere gratitude to Eileen Lamontagne for her unparalleled dedication to our non-profit event, attention to detail and individual to teamwide support. Eileen is always available when we need her (morning to evenings and weekends) and has quite literally made us feel like we are her only account. Beyond us, she goes above and beyond supporting our registrants with medical deferrals, transfers, navigating protection plan processes and more. 

Over the last year, Eileen has successfully helped us:

• *launched early registration for our 2024 ride and to date, we are 20% over last year’s numbers while most road cycling events are down across the country 
• *launched targeted marketing campaigns to registrants and past participants to over 20k unique email addresses (data going back as far as 2011)
• *issued strategic single use coupon codes for various levels of alumni 
• *launched Bundled events with Alta Alpina (Training Series and the Brush With Death ride)
• *modernized our entire check-in process with electronic waivers, quicker check-ins with QR codes & integrated bibs with QR codes 
• *trained us on reporting within events and across multiple events 
• *created post-ride surveys to track data points for rider retention
• *willingness to always work cross-functionally with your “dev” to field any ideas or questions we have (custom marketing site, Finisher’s check-ins, reporting, etc.)
• *developed, trained (including extremely helpful Vidyard Recordings) and launched our Vendor Portal 
• *created extremely helpful Vidyard Recordings for us to learn how to use the platform
  • deferrals
  • onboarding volunteers
  • reporting
  • email campaigns 
• *streamlined our 2025 event for a special early registration opening on event day

Working with EnMotive has made us feel like a partner, and not another customer. The positivity and generosity with their time to our entire Team and riders gives us the confidence we need to carry on this annual event into the far future.